WHY MY ACCOUNT IS NOT WORKING ON MY MAG BOX OR STB EMULATOR?

– Did you give us the correct MAC address?

– Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?

– Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)?

– Are your device’s specs powerful enough to effortlessly handle live HD streaming?

– If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?

– If you’re using a MAG box have you tried restarting your device?

– If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?

– Have you double-checked the server portals we sent you in the activation e-mail? 

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