Please have in mind the first and foremost that we strive to provide the highest level of service at discounted rates.

If a channel is down, we will do our best to restore it as soon as possible.

Please use the guidelines below before reporting an issue with a channel:

▶ Wait for a couple of minutes. Maybe it happens at the same time when we reboot and swap channels so may the channel will be back soon again.

▶ If this is happening on all channels than you need to check on your end first.

▶ Reboot your device and wait for 30 secs before turning back on. Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wi-Fi.

✉ If none of the above-mentioned options works for you, please don’t hesitate to Contact Us. We will respond to your request as soon as possible.

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